I have been arguing with 2 automated phone systems today. The first, belonging to the pharmacy that mails out my prescriptions, is just not programmed conveniently. Okay, it’s very stupid. However, with a little bit of fumbling, and before my blood pressure goes viral, I can usually reach a human being.
The second, belonging to a government agency causes my blood pressure to go up within seconds. The back of my neck is tight, my body temperature has been elevated, and my heart-burn is close to a 3-alarm fire. Since I have enough tall-corn in my speech, it doesn’t understand my language. Sadly, I’ve tried enunciating, and it only confuses the damned thing more. The more frustrated I am, the harder it is for me to be appropriate with the evil hunk of crap. I asked for a representative, however there is a delicious wait time to get a human being. Sighs, I’m on that wait time at this moment.
I don’t look for them to be answering my call at any convenient moment. I have spent an accumulation of several weeks on hold for this agency. It’s an informal tally I keep in my address book, that I add up every time I call. Chuckle, by the time I am ready to shuffle to the grave, I’m sure I will have waited on hold well over a few months’ worth of time.
In the course of my lifetime, I’ve had problems with automated systems repeatedly. Yes, I know my accent, and yes I know I should accept it as par for the course. The funny thing, I prefer dealing with computers with almost all of my transactions. I prefer to type in my needs, or point and click, and yet both systems were down this morning. Chuckle. Maybe, just maybe, a little more and a little less computerized assistance would be better.
I don’t know, the answer to all of this is money I am sure. Whoever programmed the damned automated system definitely doesn’t understand a Minnesota/South Dakota accent. Oh well.
That’s all for now.
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